Welcome to our Frequently Asked Questions section. Here, you will find answers to the most common inquiries from our customers. If you can't find the information you're looking for, please don't hesitate to contact us.

How to buy
How can I search for a product in the store?

Navigation Menu:
Our store features an easy-to-use navigation menu, located at the top left side of the page.

  1. For Padel Rackets: Click on the "Products" category and "Rackets". Here, you can explore all available models, filter according to your preferences, and select the one that suits you best.
  2. For Textile and Accessories: Choose "Products" from the menu and then on other subcategories. This section will take you to a page where you can opt between textile and paddle accessories.

Direct Search:
If you already know what you're looking for, you can use the search bar, located at the top of the page. Enter the product name, brand, or description and press Enter. Our system will display relevant results for your search.

In both options, once you find the product you're interested in, click on it for more details and, if you wish, add it to your cart.

How do I add products to my cart?

Adding products to your cart is a straightforward process:

  1. Browse our Selection: Navigate through our categories or use the search bar to find the product you're interested in.
  2. Select Product Details: Some products may have variations, such as size or color. Make sure to choose the one you want.
  3. Click to Add: Once you've selected the desired product and its specifics, click on the "Add to Cart" button, usually located beside or below the product description. The product will then be added to your cart, and you can either continue shopping or proceed to checkout.
Do I need an account to make a purchase?

While it's not mandatory to have an account to make a purchase, creating one offers several benefits. Registering will allow you to:

  1. Track your orders: Stay updated on your order status, from processing to delivery.
  2. Faster checkouts in the future: Save your shipping and billing details to streamline future purchases.
  3. Access to exclusive promotions: Occasionally, we offer special deals for our registered users. By having an account, you ensure you won't miss out on these opportunities.
  4. Review your order history: Easily access your past purchases, useful for reordering or referencing.
I've completed my purchase, what now?

Congratulations on your purchase! Here's what you can expect next:

  1. Order Confirmation: Shortly after placing your order, you'll receive a confirmation email. This email will include the details of your purchase, such as item list, price breakdown, and expected delivery date.
  2. Shipping Notification: Once your order has been processed and shipped, we'll send you another email with tracking information, allowing you to monitor your package's journey to your doorstep.
  3. Delivery: Ensure someone is available to receive the package if required. Once received, inspect your items to ensure they meet your expectations.
  4. Feedback & Support: After you've had a chance to use your products, we'd appreciate any feedback. If you have questions or concerns, please don't hesitate to contact us.
Payment Methods
What payment methods do you accept?

We accept payments through Visa, Mastercard, Maestro, American Express, and UnionPay cards. You can also pay with Apple Pay, Google Pay, and Shop Pay. This gateway not only provides a seamless payment experience but also allows you to view the currency conversion to your country's local currency.

Is it safe to make payments on your online store?

Absolutely! We prioritize the security of our customers' information. Our online store employs high-end encryption protocols to ensure that your data and transactions are protected at all times. With these measures in place, you can be confident that your payment details and personal information are kept safe from any unauthorized access.

I encountered an issue with my payment, what should I do?

We apologize for any inconvenience. Please reach out to us immediately so we can assist you. You can contact us via email. Our dedicated customer service team will guide you through any issues you may face, ensuring a smooth and hassle-free shopping experience.

Which courier services do you use for shipping?

We collaborate with various leading logistics companies to ensure fast and reliable deliveries. Our primary courier partner is Posta Plus, recognized for its commitment to efficient and safe deliveries. Through our partnership with them, we aim to provide you with top-notch shipping services every time you order.

Do you offer international shipping?

Yes, we do! We proudly extend our services to customers worldwide. Partnering with reliable international couriers, we strive to ensure your orders reach you timely, regardless of which of these countries you reside in.

Can I pick up my order at a physical store or collection point?

Currently, we solely offer doorstep delivery to provide you with the convenience of receiving your products directly at your chosen address. We understand the appeal of in-store pickups, and we're continuously evaluating our services to enhance your shopping experience. For now, rest assured that our delivery services are designed to get your products safely to you.

Delivery Timeframes
How long will it take for my order to arrive?

We understand the excitement of waiting for your new sports gear. Our estimated delivery timeframe is within 10 days from the time of order placement. This ensures that you receive your products swiftly so you can get back on the court in no time.

I placed my order a few days ago and it hasn’t arrived yet. What's going on?

We apologize for any inconvenience. Delays, although rare, can occur due to various reasons such as customs clearance, extreme weather conditions, or courier-related issues. Please reach out to us immediately via email. Our dedicated customer support team will promptly check the status of your order and provide you with an update.

How can I track my shipment?

Tracking your order is simple. As soon as your order is dispatched, we'll send you an email containing a unique tracking number. Using this number, you can monitor the progress of your shipment and get real-time updates. This way, you're always in the loop about your order's whereabouts and estimated delivery date.

What is your return policy?

We strive to ensure that our customers are always satisfied with their purchases. However, if for any reason you're not completely happy, our return policy provides that you have 14 days to make a return. Please make sure to keep the original packaging and ensure the product is in its initial condition. If the packaging or the product is damaged, please take a photo or video to send via email and justify the reason for your return.

How can I return a product?

Returning a product is straightforward:

1. Initiate the Return: To start the process, you must contact Brisk at the email address info@briskpadel.com. Please indicate your order number, the product you wish to return or need to be replaced, and any additional information you consider relevant.

2. Pack the Product: Securely package the item, ensuring it is in its original condition and packaging.

3. Ship the Product: After our customer service team responds to your initial email, they will provide you with detailed instructions on how to ship the product back. This might include a return label or specific address to send the product to.

4. Receive Refund/Exchange: Once we receive and inspect the item at our warehouse, and after verification, Brisk will refund the amount of the order using the payment method you used for the purchase.

I received a defective or wrong product, what should I do?

We sincerely apologize for the oversight. Quality and accuracy are top priorities for us, and it seems we missed the mark in this instance. Please get in touch with us immediately via email at info@briskpadel.com. Our dedicated customer support team will guide you through the process to ensure the situation is rectified promptly.

Products & Stock
What warranty do the products come with?

We stand behind the quality of our products. Each product comes with a warranty that covers [specific details about what the warranty covers, e.g., "manufacturing defects for up to one year from the purchase date"]. Please make sure to check the product description for specific warranty details, or reach out to our customer support for any clarifications.

The product I want is out of stock. When will it be available again?

We understand how frustrating it can be to find the item you desire out of stock. We frequently replenish our inventory to keep up with demand. We suggest checking the product page periodically for availability. Alternatively, you can also contact us directly for more specific restock dates or to possibly get notified when the product is back in stock.

How can I determine my size for apparel?

Selecting the right size is crucial for comfort and performance. On every apparel product page, you will find a detailed size guide designed to help you choose the perfect fit. This guide provides measurements and corresponding sizes, ensuring you can confidently select the right size for your body type. If you're still uncertain, don't hesitate to reach out to our team for assistance.

Customer Service
How can I get in touch with you?

Connecting with our team is easy. You can reach out to us through our email: info@briskpadel.com. We're here to assist and ensure you have the best shopping experience possible.

I've encountered an issue with my order, who should I speak to?

We're truly sorry to hear that. If you have any concerns or issues with your order, please don't hesitate to reach out directly to our dedicated customer support team. They are trained to handle and resolve any order-related concerns and will guide you through the resolution process. Contact us via email.

Do you have physical stores or do you only operate online?

While we have a strong online presence and offer a seamless shopping experience through our website, we're excited to share that Brisk products are also available in major retailers and specialized physical stores in the world of padel. This means you can find our top-quality products in various locations, ensuring that wherever you are, Brisk is right there with you.